Shipping policy

Last Updated: September 15, 2026

At North Alcove we want every order to be a pleasant experience from checkout to doorstep, and that starts with clear, simple shipping terms. We offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

  • Order cutoff time: 2:00 PM Eastern Time. Orders placed after the cutoff are processed the next business day, which can add one extra day to the delivery estimate.
  • Order handling time: 1–2 business days, Monday to Friday. Once processed, your order is handed to one of our trusted carriers.
  • Transit time: 6–8 business days, Monday to Friday.
  • Estimated delivery time: 7–10 business days.

Please keep in mind that delivery times are estimates and can vary due to factors outside our control.

Carrier Services

We work with reliable carriers to deliver orders within the United States, including USPS, UPS and FedEx.

Shipping Costs

  • Free shipping: Every order within the United States qualifies for free shipping with no minimum order value.
  • Paid shipping (if applicable): For any destination outside our free shipping zone, shipping costs are calculated and shown at checkout.

Delivery Issues

If you run into a delivery problem, including a delay or a lost package, contact our customer service team right away. We will work with the carrier to make sure your order reaches you safely.

Tracking Your Order

When your order ships you will receive an email confirmation with your tracking number. You can follow your shipment on our Order Tracking Page: https://northalcove.com/apps/trackyourorder

Changes to This Policy

We may update this Shipping Policy at any time. Changes are posted on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer support team and we will be glad to help.

Contact Information

Store Address: 6650 Rivers Avenue, North Charleston, South Carolina 29406, United States
Store Email: info@northalcove.com
Store Phone: +18437342210
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
We do our best to reply to your e-mail within 1–2 business days.