Refund policy

Last Updated: September 15, 2026

At North Alcove we want you to be happy with what you bring home. If a purchase is not right for you, we make returning it simple and hassle free.

Order Cancellations

You can cancel an order within 24 hours of placing it by emailing info@northalcove.com with your order number. After that window we cannot guarantee a cancellation, because your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are welcome to return it after delivery under the terms of this policy.

30 Day Easy Returns

You have 30 days from the day your order arrives to return an item. To qualify, items must be:

  • Unused
  • In their original condition
  • Returned with the original packaging, tags and accessories

Our support team will guide you through every step. Restocking fee: $0. We never charge restocking fees.

Return Policy Overview

  • Return window: 30 days from the day you receive your order
  • Condition: Unused and in original condition with all packaging, tags and accessories
  • Easy returns: Our support team walks you through the process
  • Restocking fee: None

Return Costs

Defective or incorrect products: There is no cost to you if the item is incorrect, arrives damaged by the carrier, or is defective in any way.

Change of mind: If the wrong item was ordered, the item does not fit your space, or you simply no longer want it, you are responsible for the actual return shipping cost. Original shipping costs are non refundable.

How to Return an Item

  1. Contact us. Email info@northalcove.com with your order number and the reason for the return.
  2. Pack your item. Repack it securely in the original packaging with all accessories, tags and documents.
  3. Send it back. Ship the return using the instructions in your return authorization email. You may use the carrier or method recommended in that email.

Refund Process

  • Inspection: When your return arrives we inspect it to confirm it meets the return criteria.
  • Refund timing: After approval, please allow up to 7 business days for the refund to be initiated to your original payment method. Your bank or payment provider may need extra time to post it.

Exchanges

We are glad to exchange items. If you would like a different size, color or product, email info@northalcove.com and we will arrange a quick exchange.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@northalcove.com with your order number. We will open an investigation with the carrier, and if the package is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.

Changes to This Policy

We may update this Return and Refund Policy at any time. Changes are posted on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.

Questions? Visit our FAQ page or contact our customer service team for help.

Contact Information

Store Address: 6650 Rivers Avenue, North Charleston, South Carolina 29406, United States
Store Email: info@northalcove.com
Store Phone: +18437342210
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
We do our best to reply to your e-mail within 1–2 business days.