Welcome to the North Alcove Frequently Asked Questions page. We have gathered the answers customers ask for most so you can shop with confidence. If you cannot find what you need, our team is happy to help.
1. How long will it take to receive my order?
Handling time: 1–2 business days
Transit time: 2–12 business days
Estimated delivery time: 3–14 business days
Most orders arrive within 3–14 business days. Some products may take up to 21 business days, depending on the item. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Orders of $100 or more ship free within the United States. Orders under $100 ship for a flat rate of $4.99. See our Shipping Policy for more.
3. Where is North Alcove located?
North Alcove is a United States based online business offering a curated selection of wall art and lighting, with shipping available throughout the United States.
4. What if I receive a defective product?
Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See our Return and Refund Policy.
5. Can I cancel my order after it is placed?
Yes. You have a 24 hour window after placing your order to cancel. Reach out to support as soon as possible so we can stop it before it ships.
6. What is your return policy?
Returns are simple and hassle free. You have 30 days from delivery to send an item back. The full process is outlined in our Return and Refund Policy.
7. When will I receive my refund after returning a product?
Once your return arrives and passes inspection, the refund is initiated to your original payment method within 7 business days. Exact timing can vary by bank or payment provider. See our Return and Refund Policy.
8. Is my purchase covered if something is wrong?
Yes. Every purchase is covered by our 30 day return policy, and damaged, defective or incorrect items are replaced or refunded at no cost. Details are in our Return and Refund Policy.
9. How can I contact customer support?
Use our Contact Us page or email us directly at info@northalcove.com.
10. Do you ship internationally?
Not at this time. We ship exclusively within the United States.
11. Do you have a physical store location?
No. North Alcove is online only, which lets us keep prices competitive and offer a wider selection.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are welcome. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return and Refund Policy. Email us and we will guide you through it.
14. How can I track my order?
As soon as your order ships you will receive a tracking number by email. You can follow it anytime on our Order Tracking Page.
Contact Information
Store Address: 6650 Rivers Ave STE 100, North Charleston, SC 29406
Store Email: info@northalcove.com
Store Phone: +18437342210
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
We do our best to reply to your e-mail within 1–2 business days.